Project Results:

Provided consultation, materials preparation, validation, staffing and trainers to support a national Business Outlook Process and Value Added Audit training program for Managers and Practitioners. We are trying to change the A&A service culture:

• Add value as PART of the audit
• Differentiate our service approach and delivery capabilities from our competitors
• Serve only clients who value what we have to offer

Implementation lead to an improved approach to customer focus centered on client and public needs by a continuous improvement approach based on sharing of knowledge supported by well aligned business processes.

Continuous Improvement Approach

How Will We Measure Success?

General

• Achieve planned profit and revenue targets
• Significant reduction in low fee/hour clients
• Enhanced morale and retention

Selected Engagements

• Results of Client Service and People Satisfaction Assessments
• Profitability and Revenue Growth
• Increase in Partner & Manager time
• Performance of Business Outlook Process
• 2 Business Health Diagnostic Deliverables
• Development of new file interrogation and knowledge sharing applications